Responsible Gambling

Online gambling should be enjoyed purely as a form of entertainment. However, some individuals may experience difficulties in controlling their play. Before engaging, players should understand that gambling is not a reliable way to earn money or resolve financial problems. Keeping track of both the time and money spent each day is strongly recommended.

We are dedicated to promoting a safe and responsible gaming environment in compliance with the LOK standards of the Curaçao Gaming Control Board. To support this, our platform offers a range of tools and resources designed to help players maintain control, such as setting Personal Limits, using Self-Exclusion options, and accessing our support services.

If gambling begins to negatively affect your daily life or leads you to spend more than you can afford, we urge you to take immediate steps. Make use of our responsible gaming features and seek professional assistance whenever necessary.

To help you maintain responsible gambling habits, we provide a Personal Limits feature. This allows you to set restrictions on deposits, losses, wagers, or overall account activity, including options such as Cooling-Off periods and Self-Exclusion. These settings are available in your account under the "Personal Limits" section.

You may adjust these limits at any time. Reductions will take effect immediately, while increases require email confirmation and will only be applied once the existing limit of the same type has expired. This safeguard is in place to prevent impulsive changes.

If you need further details or assistance with Personal Limits, please reach out to our support team at [email protected], through live chat, or via the Contact Us form.

Deposit Limits: Players can set limits on the amount they deposit into their accounts within a specified period (daily, weekly, or monthly).

Wagering Limits: Players may also set limits on the amount they are willing to wager. Please note, that wagering limits do not apply to sports betting.

Loss Limits: Players can establish limits on the total amount they are willing to lose within a specified period (daily, weekly, or monthly). Once the set limit is reached, further gambling activity will be restricted until the next period begins.

Session Time Limits: Players can set a limit on the amount of time they wish to spend on gambling activities during each session. Once the limit is reached the player will be reminded that the Session time limit is reached with the pop up.

Cooling-Off Limit: You can set a Cooling-Off Period for a definite period of time. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately.

Self-Exclusion Limit: You can set a Self-Exclusion Limit for a definite or indefinite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. However, we still can process your withdrawal manually upon your request. Please note that all KYC procedures shall be done prior to withdrawal.

If you are concerned that you may be developing a gambling problem, or simply wish to assess your habits, we encourage you to answer the following questions honestly. They are designed to help identify early warning signs of harmful or problematic gambling behaviour

• Have you ever felt you should cut down on your gambling?
• Have people ever annoyed you by criticizing your gambling habits?
• Have you ever felt guilty about your gambling?
• Have you ever had a morning "eye-opener" to steady your nerves or recover from gambling losses?
• Have you ever gambled to get money so you can pay debts?
• Has your gambling made you careless about the welfare of yourself or your family?
• Have you ever borrowed money or sold anything to gamble?
• Has your gambling ever caused you any health problems?

Interpreting the Results

• 0 Yes Answers: Gambling behavior appears healthy and under control.
• 1 Yes Answer: It would be better to reach our support out for further assistance.

In case you wish to go further, GamCare or Gamblers Anonymous tests are also an option.

If you or someone you know may be struggling with gambling, we encourage you to seek support from professional organizations, including:

Gamblers Anonymous

GamCare

Gambling Therapy

The Casino strictly prohibits anyone under the age of 18 from accessing our services. We employ all available measures to prevent minors from registering or participating in play. At any time, we may request proof of identity, and access will be denied to any individual unable to verify their age.

While we maintain robust safeguards, we acknowledge that there remains a risk of underage users attempting to access gambling sites. We strongly recommend to parents and guardians to take an active role in supervising online activity and to consider the use of parental control tools such as:

CyberPatrol

GamBlock®

Net Nanny

If you or someone you know is struggling to manage online betting or gambling, a bet blocker can be a valuable tool in regaining control. Bet blocker works by restricting or blocking access to gambling websites and apps, providing an extra layer of protection and support for individuals experiencing difficulties.

Bet blocker